Frequently Asked Questions
Everything you need to know about your beauty journey with Willow Academy.
How long does shipping take for professional beauty kits?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing their supplies sooner.
Can I return a product if I have already opened it?
Due to hygiene and safety regulations in the beauty industry, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your beauty products cruelty-free?
Yes, Willow Academy is committed to ethical beauty. All of our branded products and tools are 100% cruelty-free and never tested on animals.
Do you offer professional discounts for licensed estheticians?
Absolutely. Licensed professionals can apply for a Pro Account to unlock exclusive wholesale pricing and bulk shipping discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.